Frequently Asked Questions

At VBD Couture, we believe shopping should feel seamless, empowering, and worry-free. Below you’ll find answers to our most common questions. If you don’t see what you’re looking for, our team is always here to help.

Do you accept returns or exchanges?

Yes. Returns and exchanges are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and gift cards are final sale. Please see our Refund Policy for full details.

When will my order ship?

Each VBD Couture piece is made to order. Please allow 2–5 business days for production before your order ships. U.S. orders typically arrive in 5–7 business days after production, while international orders may take 7–14 business days. See our Shipping Policy for more details.

How do I track my order?

Once your order ships, you’ll receive an email with tracking details. You can follow your package all the way to your door.

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please email support@vyznbydesign.com within 7 days of delivery with photos of the issue. We’ll make it right.

Who do I contact if I need help?

Our team is here to assist. For any questions not covered here, email us at support@vyznbydesign.com and we’ll respond as quickly as possible.